❓ Frequently Asked Questions
Are you a manufacturer or a trading company?
We are an industry and trade-oriented enterprise specializing in design, development, production, and sales, dedicated to customized precision CNC machining services.
How can I get a quote?
Please provide 2D or 3D drawings (PDF, STEP, IGS, DWG, etc.) including material specifications, dimensions, tolerances, surface treatments, and quantities. We typically offer a quotation within 24 hours.
Can I get a quote without drawings?
Yes, we can provide an accurate quotation based on your physical samples, detailed pictures, or drafts with comprehensive dimensions.
Will my drawings be kept confidential?
Absolutely. We prioritize customer privacy and are happy to sign a Non-Disclosure Agreement (NDA) to ensure your designs are protected.
How do you control product quality?
Our quality control process includes: (1) Raw material inspection, (2) First-article production inspection, (3) Sampling during production, and (4) 100% final inspection by QC before shipment.
What is the typical lead time?
Generally, samples take 5-7 days, while mass production orders typically require 3-4 weeks depending on complexity and quantity.